Shipping policy
🌸 Current Promotion: We are delighted to offer FREE SHIPPING on all orders worldwide! 🎉
Processing Time
All orders are carefully prepared and processed within 2–4 business days (excluding weekends and public holidays). You will receive a shipping confirmation email with tracking details once your order has been dispatched.
Shipping Methods
To ensure safe and reliable delivery, all orders are shipped exclusively via DHL.
Shipping Time & Costs
- Germany: 2–4 business days — FREE SHIPPING
- Europe (EU): 2–8 business days — FREE SHIPPING
- North America (USA & Canada): 7–14 business days — FREE SHIPPING
Please note that delivery times are estimates and may occasionally vary due to unforeseen postal delays, customs clearance, or holiday seasons.
Tracking Your Order
A tracking number will be automatically provided via email as soon as your package is handed over to DHL, allowing you to follow its journey to your doorstep.
Lost or Damaged Items
Your satisfaction is very important to us. If your item arrives damaged or is lost in transit, please contact us immediately at info@handnpixel.com. Providing photos of the damaged packaging and jewelry will help us resolve the issue swiftly for you.
Customs & Import Taxes
Orders within the European Union are not subject to customs fees. Any additional customs duties or import taxes for orders shipping outside the EU (such as the USA or Canada) are the sole responsibility of the buyer.